FOR CONTACT INFORMATION: Please scroll to the bottom of this page... USE OF THE CHAT SCREEN AND CHAT CHANNELS Names in red in the player list are Sony Online Entertainment Staff. Names in blue are official Everquest Guides. PRIVATE MESSAGES (TELL's) You can send a private message to another player, unseen by anyone else. Type a '/' and the player's chat handle and then your message. E.g.: To type a private message to Fred, type: /Fred Hello Fred! EMOTES You can send emoticons (means of expressing actions without "speaking".) Type a ':' before your message. E.g.: if your chat handle is Fred and you type :laughs out loud Appears as: Fred laughs out loud. "POUND" COMMANDS #allow Allow player access to a passworded channel. #goto Go to wherever channel/game player is in. #ignore Lists all the players you are ignoring #ignore Start ignoring a player #kick Bar player from your own channel. Unbar using #allow #make Make your own Chat Channel #myip Reports YOUR IP address #pagehelp Pages all staff on the system, if you require help. #priv Find out your Privilege Status Level #rename You can rename your chat handle once a week. This does not affect your Station Name which you always use to log in. #reply Replies to the last person that sent a private message to you. #squelch Alias for #ignore #tell on/off Ignore private messages (tell) using #tell off Turn them on again using #tell on #unignore Stop ignoring a player #unsquelch Alias for #unignore #whereis Find out what channel/game player is in. GUILD CREATION If you decide that none of the existing guilds are quite what you are looking for, you may found your own guild. In order to establish your guild you must have an acceptable name, charter, and a membership of 10 players who wish to form this guild. The following process needs to be followed to gain approval for you guild: 1.The person who is to be the leader of the guild must enter the chat server and issue the #makeguild command. This will create a private guild channel. The name of the guild should be used as the name of the channel, although this name can be edited later during the creation process. 2.After the channel has been created, the guild leader needs to invite the members of his guild into the channel. To do this he needs to tell the guild members the name of the channel and the password for access. 3.Once 10 or more members are in the channel, they need to issue the #approveguild command. The guild leader can then issue the #makeguild command. This will move the guild leader to the guild creation screen. 4.In the guild creation screen, the guild leader needs to enter a summary of the guild's charter. This summary should focus on the guild's role in Norrath and the goals it will pursue. Details of the internal working of your guild need not be included. You may also edit your guild's name in this screen. Once completed, hit FINISH and the guild will be submitted for approval. It's important that you double check the spelling of the guild name because it could be approved with the submitted spelling and is then very hard to change. 5.The leader of the guild may check the status of the guild by activating the GUILDS button from chat. If the status of the guild indicates a need for revision, the guild leader should select his guild and hit the EDIT button. Comments regarding the nature of the needed revision appear at the bottom of the guild creation screen. The guild leader can edit the charter and the guild name as needed and hit the FINISH button to resubmit the guild for approval. IMPORTANT: If the leader is only viewing the revisions needed, hit CANCEL to exit this screen. If the leader hits FINISH the guild will be resubmitted for approval and the leader will be unable to re-enter the guild creation/edit screen. 6.If the name and charter are approved, the guild leader will be notified via email that the guild is ready to be created. IMPORTANT: Please verify that your email is correct in our registration information by going to account:change account:edit registration from the login screen. 7.After the guild leader has received notification via email that the guild has been approved, it is his/her responsibility to petition and meet the GM of his server between 2pm and 11pm P.S.T. to complete the guild creation process. If you can not be online during these times, please contact eqguilds@station.sony.com so that we can arrange a time with our Day or Night GM's to have your guild created. CONTACT INFORMATION: Technical Support We're here to help you. For technical issues dealing with EverQuest, please e-mail EverQuest technical support at eqtech@station.sony.com (be sure to include your phone number, complete system specifications and a detailed description of the problem). Additional technical phone support is also available from 8:30 AM to 5:30 PM P.S.T. (11:30 AM to 8:30 PM E.S.T.), Monday-Friday. Phone 1-858-537-0898. For quicker service, please be online and at your computer when calling. To see if your technical question is already answered, refer to the Official EverQuest FAQ page at www.everquest.com. Billing Inquiries/Account Issues Your problem is our problem, too. For billing issues or problems with your Station account, please e-mail accounts@station.sony.com. You can also contact The Station customer service department by phone at the numbers below. Customer service reps are available weekdays from 12:00 PM to 12 midnight E.S.T. (9:00 AM to 9:00 PM P.S.T.), Saturday from 2:00 PM to 10:00 PM E.S.T. (11:00 AM to 7:00 PM P.S.T.) and Sunday from 2:00 PM to 8:00 PM ET (11:00 AM to 5:00 PM P.S.T.). From anywhere call: 1-858-537-0898 General Feedback We want to hear from you! If you have a suggestion, gripe or compliment for EverQuest, please e-mail us at eqfeedback@station.sony.com. Bugs Found any bugs? To report bugs, please e-mail the EverQuest Bug Busters at eqtesting@station.sony.com (be sure to include your complete system specifications and a detailed description of the problem). News Got some EverQuest news to submit? E-mail the EverQuest News team at eqnews@station.sony.com.